Refund policy

 


Introduction


Soundcore provides a straightforward warranty that is processed in the most hassle-free way possible. Products sold by Soundcore as refurbished (“pre-owned”) come with their own unique warranty that you can find on the product listing, or contact us at service@soundcore.com with your order receipt for confirmation.

This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.

Category Name / Series Warranty Period 30‑Day Return Policy
Speaker All Series 18 Months • Undamaged products can be returned for a full refund, regardless of the reason.
• Returns must include all accessories and original packaging.
• Buyer covers shipping for non‑quality claims.
• Inspection required prior to refund.
• Crowdfunding products follow Kickstarter return rules and are not eligible for 30‑day returns.
Headphones All Series 18 Months
Projectors Nebula X Series (X1 and X1 Pro) Main Unit: 2 years
Wireless Speakers / Microphones: 1 year		 • Refund within 30 days from order date if product is unused and undamaged. If the product has been opened, but not used, we may make a 10% deduction from the value of your refund to reflect repackaging costs.
• Returns must include all accessories and original packaging.
• Buyer covers shipping for non‑quality claims.
• Inspection required prior to refund.
• Crowdfunding products follow Kickstarter return rules and are not eligible for 30‑day returns.
Projectors Except Nebula X Series 1 year
Accessories Space Flow 1 year
Accessories 10 ft Silent Inflatable Screen (120″) Screen: 2 years; Air Pump: 1 year
Accessories 16.7 ft Silent Inflatable Screen (200″) Screen: 2 years; Air Pump: 1 year

 

 

30-Day Money-Back Guarantee for Any Reason

 

The return and warranty policy outlined on this page applies exclusively to purchases made directly through online shops operated by soundcore. If you have purchased our products through a third party, the return and warranty terms may differ. The policy may also vary depending on the country of purchase due to different legal requirements and other considerations.


    I. General Return Eligibility
    Undamaged products may be returned for a refund within 30 days of purchase, excluding corporate or bulk orders (10 units or more), which are not eligible for refund.
    Once the returned item arrives at soundcore's warehouse for inspection, the refund process will begin.
    Basic return requirements (applicable to all products, including projectors and accessories):
    • Returns must include all accessories.
    • Items must include their original packaging.
    • For non‑quality‑related returns, the buyer is responsible for shipping costs.
    • For non‑quality‑related returns, soundcore refunds only the product purchase price (after inspection approval).
    • Returns may be rejected if products do not meet the above requirements.
    • Crowdfunding orders (Kickstarter, Indiegogo, etc.) are not eligible for soundcore's 30‑day money‑back policy and must follow their platform's return rules.

     

    II. Projector and Accessory Policy
    All projector models and accessories purchased from soundcore's official store can be returned within 30 days of receipt if the items are complete and in "as‑new" condition — meaning unused and undamaged.
    If the product has been opened but not used, soundcore may apply a 10 % deduction from the refund to reflect inspection and repackaging costs.
    For products purchased through third‑party retailers, refunds and returns must be handled directly with those sellers.

     

    Warranty Claims for Quality-Related Issues


    All quality-related defects on items sold directly by Soundcore or Soundcore’s authorized resellers are covered by a standard warranty, starting from the date of purchase.

    Quality-related warranty claims on purchases made through Soundcore’s authorized distributors and retailers are handled through Soundcore.

    For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent.

    Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

    Process:

    • Buyer must provide sufficient proof of purchase
    • Soundcore must document what happens when buyers troubleshoot the product
    • The defective item’s serial number and/or visible proof depicting the defect are required
    • It may be necessary to return the item for quality inspection
    • Valid proof of purchase:
    • Order number from online purchases made through Soundcore or Soundcore’s authorized resellers
    • Sales invoice
    • Dated sales receipt from an authorized Soundcore reseller that shows a description of the product along with its price

    Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

    Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that are no longer within their original warranty timeframe or the 90-day warranty claim request period, whichever is longer.

    Shipping costs must be covered by buyer in the following situations:

    • Returning products for any reason other than a proven defect
    • Warranty claims on items taken outside the original country of purchase
    • Buyer’s accidental returns
    • Returning personal items
    • Returning items claimed to have defects but found by Soundcore quality control to be in working condition
    • Returning defective items using international shipping
    • Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

    Not Covered Under Warranty:

    • Products without sufficient proof of purchase
    • Lost or stolen products
    • Items that have expired their warranty period
    • Non quality-related issues (after 30 days of purchase)
    • Free products
    • Repairs through 3rd parties
    • Damage from outside sources
    • Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
    • Purchases from illegitimate resource


    Soundcore is not liable for:

    • Loss of data incurred from use of Soundcore products
    • Returning personal items sent to Soundcore

    When returning items with a prepaid shipping label provided by Soundcore, Soundcore takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Soundcore does not provide refunds for items damaged in transit for non-quality related warranty claims.